Shipping Policy – StyleVeil

Effective Date: 01/04/2025

At StyleVeil, we are dedicated to providing timely and reliable shipping for our customers worldwide. Whether you’re purchasing a single retail item or placing a bulk wholesale order, we strive to ensure that your products arrive safely and on time. Please review the following shipping policy for details on our shipping processes.

1. Shipping Methods

We partner with trusted global shipping carriers to ensure that your order is delivered securely and promptly. Our primary carriers include:

  • DPD (Recommended for wholesale orders to avoid customs fees)

  • FedEx

  • DHL

  • Aramex

  • UPS

Each carrier offers reliable services to various destinations worldwide, ensuring that your order reaches you without hassle.

2. Shipping Timeframes

Retail Orders:

  • Order Preparation Time: 1–3 business days

  • Transit Time: 4–7 business days (depending on the destination and shipping carrier)

Wholesale Orders:

  • Order Preparation Time: 10–20 business days

  • Transit Time: 5–10 working days (subject to customs clearance and destination formalities)

Please note that shipping times may vary depending on the shipping destination and carrier. We do our best to ensure timely delivery, but customs delays or unforeseen events may occasionally affect transit times.

3. Shipping Costs

Shipping costs are calculated based on the weight and size of your order, as well as the destination country. You can view the shipping cost at checkout before finalizing your order.

Retail Orders:
Shipping costs for retail orders are calculated during checkout based on your delivery address.

Wholesale Orders:
Shipping costs for wholesale orders are calculated based on package weight and destination. Orders over 50 pieces benefit from reduced shipping rates.

4. International Shipping

We offer worldwide shipping for all retail and wholesale orders. Please be aware that customers outside of the UAE may be subject to customs fees, taxes, or duties imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, allowing you to track the progress of your shipment. You can track your order directly on the carrier’s website.

6. Order Delays

While we aim to deliver your orders as quickly as possible, delays may occur due to factors beyond our control, such as extreme weather, customs processing, or carrier issues. If your order is delayed, we will notify you with updated tracking information as soon as it becomes available.

7. Missing or Damaged Orders

If your order arrives damaged or if you have not received it within the expected time frame, please contact us immediately at contact@styleveil.com or WhatsApp: +971545117599. We will work with you to resolve the issue promptly and ensure that your order reaches you in the best condition.

8. Address Accuracy

Please ensure that the shipping address you provide during checkout is complete and accurate. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses.

9. Customer Support

If you have any questions or concerns regarding shipping, please do not hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing StyleVeil. We value your business and look forward to providing you with high-quality products and reliable shipping services.